Databases not shown for some graphs
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Vincent Vialard
For the big local graph Reactome the databases are not shown, for the small Movie graph they are.
It may be due to the fact that Desktop issued a timeout starting Reactome. I had to reload Desktop (not restart) to see that the databse was indeed active, but the databases were not listed.
Jas Kuner
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Liza Shkirando
under review
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Vincent Vialard
It might to have something to do with password not being stored in Deskstop. It happened with a store where I had modified the authorization settings for some tests that I can not get to work properly again (resetting to default does not work, see other feedback)
Jas Kuner
Vincent Vialard: Hi. Could you give us some detailed steps on how to replicate this issue? We downloaded the Reactome graph database and tried to replicate this for a v4.2.1 DBMS (as shown in your screenshot) by copying the unpacked files into the DBMS
/databases
path. The DBMS seemed to start up with no timeouts and the database shows as offline in that case since it seems its a v3.x database (and it seems to say the same thing on the Reactome dev docs). Creating the database in a v3.5.17 DBMS seemed to work fine.As for your "resetting to default does not work, see other feedback" - which feedback is this? The feedback regarding timeouts on big local graphs?
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Vincent Vialard
Jas Kuner: Hi, before I noticed the problem, I had done some tests for our App changing the settings in Desktop and in the DMBs to prevent password storage. I will try to replicate the problem.
The feedback I mentioned is the one about start not being possible after reset of the default settings: https://neo4j-desktop.canny.io/questions-and-general-feedback/p/not-start-possible-after-reset-to-defaults-settings
Jas Kuner
Additionally, on reload or restart of Desktop, the dbs are not showing at all in your case? I see in the other feedback you sent, the screenshots show the Reactome DBMS as started but no dbs showing.
Which particular config or settings did you change?
Also, if you can send Desktop logs too that would be helpful.
Thanks.
Jas Kuner
One thing to keep in mind is in the neo4j.conf file:
dbms.security.authentication_providers
dbms.security.authorization_providers
should both contain "native,plugin.com.neo4j.plugin.jwt.auth.JwtAuthPlugin" at least, otherwise there will be issues in displaying the dbs. If you played with the auth settings, its worth checking this.
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Vincent Vialard
Jas Kuner: Desktop 1.4.7 solves the problem. When the passwords are not stored and you do not enter the password when starting the DBMS, the "fetching databases" wheel keeps turning, informing the user that the information can not be fetched. This is the information that was missing.
Jas Kuner
Vincent Vialard: Ok thanks for replying. Glad its resolved.